Terms & Conditions

These Terms & Conditions (“Terms”) govern all services provided by Holdfast Mktg (“Agency”) to the client (“Client”). By accessing or using our services, the Client agrees to these Terms. Holdfast Mktg provides marketing, creative, production, consulting, and promotional services as outlined in proposals, statements of work, quotes, or invoices, and any services outside the agreed scope may require additional fees. Project timelines depend on the Client providing all necessary materials, information, approvals, and access, and any delays by the Client may extend timelines. A 25% deposit is required to begin work unless otherwise stated, with remaining balances due upon delivery or as indicated on the invoice; late payments may incur a 15% monthly interest charge.

 

All payments are non-refundable once work has begun, and prepaid retainers are non-refundable but may be credited toward future services at the Agency’s discretion. All projects include 4 revisions, and additional revisions or major changes to approved work may result in extra fees. Holdfast Mktg retains ownership of all concepts, drafts, source files, and working materials, while final, fully-paid deliverables transfer to the Client for the intended and agreed-upon use. The Agency may display non-confidential completed work in its portfolio, marketing materials, and online platforms. Both parties agree to maintain the confidentiality of sensitive information.

 

The Client is responsible for all third-party costs, including advertising platforms, subscriptions, software, tools, and hosting services. Holdfast Mktg does not guarantee specific results or performance metrics such as sales, rankings, engagement, or growth, as these depend on factors beyond the Agency’s control. The Client agrees to indemnify and hold the Agency harmless from any claims, damages, or losses arising from Client-provided materials, instructions, or actions. Either party may terminate the relationship in writing, and the Client will be invoiced for all work completed up to the termination date. These Terms are governed by the laws of the State of California, and all disputes will be handled within California courts. Payment of an invoice, signing a proposal, or continued use of our services constitutes acceptance of these Terms.